Privacy Policy

Paydata Ltd is committed to protecting the privacy of our website visitors, customers, event attendees, survey participants and other contacts.

This Privacy Policy, together with our Cookie Notice, explains how we collect, use, store and protect personal information in relation to the marketing, promotion and delivery of our services.

By using our website and providing us with your personal information, you acknowledge that your information will be processed in accordance with this Privacy Policy.

Who we are

Paydata Ltd is the data controller for the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We may collect and process the following categories of personal information:

• Name
• Employer name
• Job title
• Work email address
• Work telephone number
• Work address
• Information you voluntarily provide to us, such as service interests, event registrations, survey responses, feedback and dietary requirements
• Information relating to your engagement with our website, emails and marketing communications where you have provided the appropriate consent

How we collect your information

We collect personal information through a variety of online and offline activities, including:

• Registering on our website
• Downloading resources
• Completing contact forms
• Participating in surveys
• Attending events or webinars
• Requesting information about our products and services
• Direct correspondence by email, telephone or post
• Interacting with our marketing communications

How we use your information

We may use your personal information to:

• Provide products and services you have requested
• Respond to enquiries and requests
• Administer surveys, events and webinars
• Manage customer and supplier relationships
• Improve our website, products and services
• Send relevant marketing communications
• Monitor and analyse engagement with our communications and website
• Meet legal, regulatory and contractual obligations

Marketing automation and website tracking

We use Force24, a marketing automation platform, to manage marketing communications and better understand how visitors interact with our website, services and content.

Where you have consented to non-essential cookies, Force24 may collect information relating to your interaction with our website, including pages visited, forms completed and content viewed.

Information collected through Force24 remains anonymous unless:

• You visit our website through a link contained within an email sent via the Force24 platform; or
• You provide your contact details through a website or landing page form.

Once identified, information relating to your website activity, form submissions and engagement with our communications may be associated with your contact record within the Force24 platform. This enables us to understand areas of interest, improve our communications and provide more relevant information about our services.

Further information about the technologies we use can be found in our Cookie Notice.

Marketing Communications

From time to time, we may contact you by email, telephone or post regarding services, surveys, reports, events, training, research and other activities that may be relevant to your organisation or professional interests.

We may use information about your previous interactions with our communications and website to help ensure our communications are relevant and useful.

Where required by law, marketing communications are sent only where we have obtained your consent. In other cases, we may contact you where we have a legitimate business interest in doing so.

All marketing emails include an unsubscribe option. You may also request to stop receiving marketing communications at any time by contacting us at info@paydata.co.uk.

Legal basis for processing

We process personal information under one or more of the following lawful bases:

• Consent, where you have agreed to receive marketing communications or accepted non-essential cookies.
• Legitimate interests, where processing is necessary for promoting and improving our services and maintaining customer relationships.
• Contract, where processing is required to provide services you have requested or purchased.
• Legal obligation, where processing is required to comply with applicable laws and regulations.

Sharing your information

We do not sell your personal information.

We may share personal information with trusted third-party service providers who help us operate our business and provide services, including:

• Marketing and communication platform providers (e.g. Force24)
• Website hosting and IT support providers
• Analytics providers
• Event and webinar providers
• Professional advisers

All third parties are required to process personal information in accordance with applicable data protection laws and appropriate contractual safeguards.

International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Retention of information

We will retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Notice and our Cookie Notice, including the provision of services, management of business relationships, marketing activities and compliance with legal obligations.

Where you request that your information be deleted, we will do so unless there is a lawful reason requiring us to retain certain information.

Your rights

Under data protection legislation, you have the following rights:

• The right to be informed about how your personal information is used.
• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure of your personal information.
• The right to request restriction of processing.
• The right to object to processing.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of your rights, please contact us at info@paydata.co.uk, quoting DATA PRIVACY REQUEST in the subject line.

Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO). Further information can be found on the ICO website: Information Commissioner's Office.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Name and contact details of our Organisation:
Paydata Ltd
24 Commerce Road
Lynch Wood
Peterborough
PE2 6LR

E: info@paydata.co.uk
T: 01733 391377

Name and contact details of the Representative:
Tim Kellett
24 Commerce Road
Lynch Wood
Peterborough
PE2 6LR

E: timk@paydata.co.uk
T: 01733 391377