Realigning reward to drive change and improve engagement

Cross Keys Homes (CKH) manages in excess of 10,500 homes in the Greater Peterborough region. Employing around 320 staff, the organisation’s vision is to create opportunities that change lives through their drive, expertise, resources and passion.

They do this by being a local social enterprise, with housing at its core. While continuing to provide services in Peterborough, CKH is expanding beyond and building a more significant regional presence, whilst continuing to offer more affordable housing.

How we Helped Cross Keys Homes

Our Solution

The project involved a high level of collaborative working between CKH and Paydata, to deliver the required results against very tight timescales. Paydata led most of the research and reward policy design work, whereas CKH led the organisation design, communication and contract-related activities.

Our approach is to deliver evidence-based solutions. We suggested that CKH should undertake a discovery project to make sure there was absolute clarity about the changes required and that a wide cross-section of views were considered.