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Our recently released UK Reward Management Survey highlighted the challenges facing UK employers in 2024. We explored the impact of the National Living Wage rise on pay budgets and examined how companies are supporting employees amidst the ongoing cost of living crisis.

Here we outline the five key challenges HR are expecting to face in the year ahead.

1. Balancing budgets

The number one challenge for HR professionals in the year ahead is expected to be managing tight budgets amidst rising pay pressures. The results of our latest UK Reward Management Survey indicates that the National Living Wage (NLW) adds an extra one per cent to the pay bills of affected employers, particularly challenging for sectors with many low-paid roles.

The budgetary pressures faced by employees and employers alike means there has been an increased focus on productivity. Building a high-performance culture requires buy-in across the organisation. With a greater focus on outcomes, we explore the measures being implemented to build cultures where employees can thrive with a more robust performance management framework and clearer objectives.

Pay benchmarking and benefits benchmarking remain top of HR agendas. 74 per cent are focusing on pay benchmarking. Meanwhile, 67 per cent are looking to benchmark their benefits, highlighting the importance of an effective total reward strategy. An equitable, objective reward framework that is evidence-based, helps to attract and retain the right talent. Employee Benefits highlights recent research where 81 per cent of employers stated that they measure employees’ appreciation of their benefits package.

Managing employee expectations is crucial as the median pay increase for 2023 was 5%, up from the usual 2%. Despite this, nearly half (46%) of organisations fear they might struggle to meet these expectations. Continuous employee feedback through tools such as opinion surveys is going to be essential, with 81% of companies likely to focus on these surveys in the coming year to keep reward strategies relevant and valuable.

2. Cost of living crisis

There has been a decline in employers offering formal support for the cost of living crisis. In 2022, one off lump sum payments were common, with one third of employers providing a lump sum to support employees with a median amount of £750. However, in 2024, only two per cent are offering such payments, with a median amount of £575.

This may be linked to the pay review process, with 60 per cent of respondents reassessing their frameworks in 2024. Businesses are taking the opportunity to review whether the process is fit for purpose and whether there is an objective framework that provides meaningful pay and rewards.

The top three priority projects over the year ahead (employee opinion surveys, pay benchmarking and benchmarking benefits) aim to ensure that HR strategies deliver what employees truly value and remain competitive in the marketplace. Decisions grounded in data and direct employee feedback are pivotal in designing effective reward strategies.

3. Recruitment and retention

The ongoing skills shortage continues to challenge employers, compelling them to offer higher salaries to new recruits. Our survey reveals that 50 per cent of employers are offering new hires conflicting salaries compared to existing staff, with 78 per cent providing up to 10 per cent more and 20 per cent offering up to 20 per cent more.

While recruitment challenges have eased since their peak in 2022 (when 85 per cent of employers struggled to hire), they remain significant, with 61 per cent facing difficulties in the last six months. Looking ahead, 54 per cent anticipate recruitment challenges, reducing from 86 per cent in 2022. Retention issues have also declined, with only 41 per cent reporting difficulties, compared to 64 per cent in spring 2023. Despite this, challenges around recruitment and retention was the second most quoted challenge facing employers in the year ahead.

4. Defining the culture and employer brand

Balancing hybrid and flexible working arrangements remains complex. Policies must be tailored to different teams' needs, requiring a nuanced approach rather than a one-size-fits-all solution. Employee opinion surveys will prove a vital tool for gauging policy effectiveness.

Defining workplace culture, particularly in hybrid environments, is crucial for recruitment and retention. A clear employer brand, emphasising work-life balance, mental health support, and wellbeing, attracts and retains talent. Values-driven workplaces are increasingly important, involving greater scrutiny of companies' commitments to DE&I and ESG.

Pay equity will play a key role in this and was quoted was a key challenge in the year ahead, likely due to the introduction of the EU Pay Transparency Directive. Equity remains in the spotlight for employers and time and resource will need to be dedicated to this area to ensure it gets the attention required.

5. The impact of artificial intelligence

Artificial intelligence (AI) and digital advancements are another key concern for all employers. Many are taking the opportunity to harness the power of new technology to automate processes, with many reporting that they are implementing a new HR Information System. Embracing AI can streamline operations and enhance efficiency, utilising the power of technology to HR’s advantage.

Our UK Reward Management Survey highlighted that there will be a one to ten per cent increase in the budget for training and development, which may suggest upskilling employees is a focus area for some employers to keep pace with tech developments.

The effective and ethical implementation of AI is a concern for many employers however. Business leaders are tasked with making the right call on its uptake, while it continues to evolve. It has the potential to enhance working lives and support a positive employee experience, but risks with the algorithm must be eliminated, such as the potential for bias and reinforcing stereotypes. Companies are continually reviewing how to put policies in place that manage the risks involved.

Get in touch

In a climate of external market inflation and cost balancing, employers must optimise their reward strategies to be fair and objective, driving employee engagement and attracting top talent. For a comprehensive look into navigating these HR challenges, our UK Reward Management Survey offers valuable insights and data-driven guidance – contact us to receive the report.


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